Privacy Policy for hanoiquote.com
At hanoiquote.com, we are firmly committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. We recognize the importance of privacy, transparency, and accountability, and we process personal data in full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among others.
1. Commitment to Privacy and Data Protection
Your privacy is of paramount importance to us. We are dedicated to adhering to rigorous data protection standards and ensuring that personal data collected from or about you is handled in a secure, transparent, and lawful manner. This Privacy Policy explains the nature of the personal data we collect, our purposes for processing such data, and the rights you are entitled to as a user of hanoiquote.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of the website hanoiquote.com and any associated services provided by us. Hanoiquote.com serves as the data controller, which means we determine the purposes and methods of processing your personal data. If you have any questions about this policy or your personal data, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process various categories of personal data, either directly from you or automatically through your interactions with our services.
3.1 Usage Data: This includes data related to your interaction with our website, such as IP address, browser type, device identifiers, referring URLs, pages viewed, length of visits, and other analytical data.
3.2 Account Data: When you create an account or place an order, we may collect your full name, mailing address, email address, phone number, and other necessary identifying information.
3.3 Profile Data: This includes your preferences, purchase history, browsing behaviors, and other behavioral analytics derived from your use of our website.
3.4 Communication Data: We collect data from your communications with us, such as email exchanges, support requests, feedback, and contact history.
3.5 Technical Data: This comprises device type, operating system, time zone settings, browser plug-ins, and other system-level configuration data.
3.6 Transaction Data: Includes information regarding payments, billing address, delivery details, order confirmations, and transaction logs.
3.7 Preference Data: We track data related to marketing consents, subscription preferences, product interests, and demographic information voluntarily provided.
4. Legal Bases for Processing
The processing of your personal data is conducted under the following lawful bases:
– Consent: Where you have explicitly consented to specific types of data processing.
– Contractual Necessity: To perform contractual obligations with you, including order fulfillment or account services.
– Legitimate Interests: For purposes such as improving our website, detecting fraud, or marketing, provided such interests are not overridden by your rights.
– Legal Obligation: Where processing is necessary for compliance with applicable laws and regulations.
5. Your Rights
As a data subject under the GDPR or a consumer under the CCPA, you have the following rights concerning your personal data:
– Right of Access: Request information and access to your personal data held by us.
– Right of Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data, where there is no overriding legal reason to retain it.
– Right to Restrict Processing: Request limitations on how your data is processed.
– Right to Data Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format.
– Right to Object: Object to processing where we rely on legitimate interests or direct marketing.
– Right to Non-Discrimination (CCPA): You will not be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including but not limited to:
– Data encryption both at rest and in transit
– Role-based access controls and multi-factor authentication
– Secure data backups and redundancy planning
– Regular employee training in data protection and privacy awareness
– Routine audits and vulnerability assessments
Despite our diligent efforts, no system is entirely immune from risk. We urge users to take independent steps toward securing their information online.
7. International Transfers
Wherever personal data is transferred outside your jurisdiction (including to countries not deemed to provide an adequate level of data protection), we will implement legally authorized mechanisms such as Standard Contractual Clauses or other recognized safeguards to ensure that your data remains protected in compliance with applicable law.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including the following retention periods by data type:
– Account Data and Profile Data: Retained for the duration of your account and up to 36 months after account closure.
– Transaction Data: Retained for up to 7 years to comply with tax and accounting obligations.
– Communication Data: Stored for up to 24 months for customer service tracking.
– Preference Data: Retained for 12 months or until consent is revoked.
– Usage and Technical Data: Aggregated and retained up to 26 months for analytical and performance monitoring.
9. Cookie Policy
We use cookies and similar technologies to enhance user experience, analyze traffic, and support the functioning of the site. These include:
– Essential Cookies: Required for site functionality (e.g. login, cart management)
– Functional Cookies: Enable enhanced personalization (e.g. saved preferences)
– Analytics Cookies: Collect data to analyze user behavior and improve platform performance
– Performance Cookies: Monitor website performance and server response times
10. Cookie Management and Compliance with GDPR & CCPA
You may control or disable cookies through your browser settings or our cookie consent management tool available on hanoiquote.com. Under GDPR and CCPA, we honor “Do Not Track” signals and request your consent before storing non-essential cookies. You may withdraw consent at any time using the cookie settings panel accessible on our site.
11. Special Protections for Children
Our website and services are not intended for children under the age of 13. We do not knowingly collect or process personal data from children. If you are a parent or legal guardian and believe your child has provided us with data, please contact us immediately at [email protected] so we may take appropriate actions.
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any substantial changes will be communicated clearly on our website or directly via the contact methods you have provided, where appropriate. We encourage users to periodically review this policy to remain informed.
13. Contact
For questions, concerns, or the exercise of your privacy rights, please email us at:
We are committed to full compliance with GDPR, CCPA, and all relevant data protection regulations. Your trust is important to us, and we welcome any inquiries regarding how your personal information is handled.